Neo Money
Frequently asked questions

Everything You Need to Know

Find answers to common questions about loan products, application process, eligibility, and more. If you still need help, our support team is here for you.

Frequently Asked Questions

Find answers to common questions about services, loan products, and processes.

General QuestionsApplication ProcessEligibility & RequirementsLoan ProductsRepayment & EMIsSecurity & PrivacyAccount & App

Do I need CS?

Yes — we approve only users with a credit score of 650 and above.

Approval time?

It takes a few minutes to verify your submitted profile. You will be notified as soon as the review is complete.

Required documents?

Basic KYC. You need Aadhaar card, PAN card, and the same year's college student ID card. For salaried individuals, we may require salary slips. All documents can be uploaded digitally through our app.

What is the loan tenure?

Loan tenure ranges from 61 to 180 days. Choose a repayment window that fits your needs when you apply—the exact schedule is shown in your Key Facts Statement (KFS).

Early repayment?

Early repayment helps you maintain a good credit line with NeoMoney and supports a growing credit score. It reflects responsible borrowing and strengthens your relationship with us over time.

Privacy?

100% secure. We use bank-grade encryption (256-bit SSL) to protect your data, follow strict data privacy protocols, and comply with financial regulations.

Ready to get started?

It only takes a few minutes to register your free account and explore available loan offers.